Return & refunds accordion

Most standard UK online orders may be cancelled up to 14 days after delivery. After notifying us, your item must be returned within the following 14 days.

Please contact support@mortenoir.co.uk before returning anything so we can provide the correct instructions and return address. Items should be unwashed, unaltered and handled only as necessary to inspect them.

Customers normally cover return postage unless the item is faulty, damaged, incorrect or not as described. Personalised or individually specified products may be excluded from change-of-mind returns. Your statutory rights are unaffected.

Read our full Returns Policy.