Returns Policy

Returns Policy

• Please reach out to us at support@mortenoir.co.uk within 7 days of receiving your order.
• Include in the email:
  • Your order number;
  • Photos, where relevant, of the issues.

What happens next?

• We aim to process all requests within 7 working days.
• If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
• MorteNoir will not accept unconfirmed returns.

Returned items

• All returned items should be unused, unworn, and unwashed. 
• MorteNoir does not accept worn, stained, damaged, or altered items. 
• We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

• If your refund request is confirmed, MorteNoir will return the money to the account used to pay for the order in the currency it was initially bought in.

Can all items ordered from MorteNoir be returned?

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

• For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned.
  
• Deliberately damaged items;
• Items sent back for return more than 7 days from the date of receipt
  
• Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to MorteNoir, such as the recipient’s incorrect phone number or shipping address.

Can I cancel my order and receive a refund before it arrives?

• Orders can only be canceled and fully refunded while they are in the "In Review" status.
• Should you wish to cancel your order, please get in touch with MorteNoir’s customer service team at support@mortenoir.co.uk