Terms and Conditions

Terms and Conditions

Last Updated: October 2025

Welcome to MorteNoir. These Terms and Conditions govern your use of our website mortenoir.co.uk and the purchase of products from our store. By accessing our website and placing an order, you agree to be bound by these terms.

1. General Information

Business Name: MorteNoir
Website: mortenoir.co.uk
Location: United Kingdom

These Terms and Conditions, together with our Privacy Policy and any other documents referred to herein, set out the terms on which we supply products to you.

2. Definitions

In these Terms and Conditions:

  • "We," "Us," "Our" refers to MorteNoir
  • "You," "Your" refers to the customer or user of our website
  • "Products" refers to any goods offered for sale on our website
  • "Order" refers to your purchase of Products from us

3. Use of Our Website

By using our website, you confirm that you are at least 18 years old or have parental/guardian consent to use our services. You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others.

4. Product Information

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device's display of colours or product details will be completely accurate. All product descriptions, images, and prices are subject to change without notice.

5. Pricing and Payment

All prices are displayed in British Pounds (GBP) and include VAT where applicable. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.

Payment must be made in full at the time of ordering through our secure payment system. We accept payment via Shopify Payments and other payment methods displayed at checkout.

6. Orders and Order Acceptance

When you place an order, you will receive an email acknowledging receipt of your order. This acknowledgement does not constitute acceptance of your order. Acceptance occurs when we dispatch the products to you and send you a dispatch confirmation email.

We reserve the right to refuse or cancel any order for any reason, including but not limited to:

  • Product unavailability
  • Errors in pricing or product information
  • Suspected fraudulent transactions
  • Failure to meet our terms and conditions

7. Delivery and Shipping

We aim to dispatch orders within 3-5 business days. Delivery times vary depending on your location and chosen shipping method. We are not responsible for delays caused by shipping carriers or circumstances beyond our control.

Risk of loss and title for products pass to you upon delivery to the shipping carrier. We are not liable for lost, stolen, or damaged packages once they have been handed to the carrier.

8. Returns and Refunds

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return it within 30 days of receipt for a refund or exchange, subject to the following conditions:

  • Products must be unworn, unwashed, and in original condition with all tags attached
  • Products must be returned in their original packaging
  • Custom or personalized items cannot be returned unless faulty
  • You are responsible for return shipping costs unless the item is faulty or we made an error

To initiate a return, please contact our customer service team. Refunds will be processed within 14 days of receiving the returned item.

9. Faulty or Damaged Products

If you receive a faulty or damaged product, please contact us within 7 days of receipt with photographic evidence. We will arrange for a replacement or full refund, including return shipping costs.

10. Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, and designs, is the property of MorteNoir and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our express written permission.

11. Limitation of Liability

To the fullest extent permitted by law, MorteNoir shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Our total liability to you for any claim arising from your use of our website or purchase of products shall not exceed the amount you paid for the products in question.

12. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to our collection and use of your data as described in our Privacy Policy.

13. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, strikes, or government restrictions.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website following any changes constitutes acceptance of the revised terms.

16. Contact Information

If you have any questions about these Terms and Conditions, please contact us through our website or customer service channels.

17. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Important Notice: These Terms and Conditions are provided as a general guide. We strongly recommend having them reviewed by a legal professional to ensure compliance with all applicable UK laws and regulations specific to your business.