Terms and Conditions

Last updated: 01/07/2026

Welcome to MorteNoir.

These Terms and Conditions explain the rules for using mortenoir.co.uk and buying products from MorteNoir. By using our website or placing an order, you agree to these Terms.

Please read these Terms carefully before ordering. If you do not agree with them, you should not use our website or place an order.

These Terms should be read together with our Privacy Policy, Shipping Information, Returns Policy, Community Post Policy, and any other policies linked on our website.

1. About us

MorteNoir is an independent dark streetwear and alternative fashion brand based in the United Kingdom.

Website: mortenoir.co.uk
Email: support@mortenoir.co.uk

Business address:

Trading name: MORTENOIR LIMITED

Company number: 17292359

Registered office: 124 City Road, London, EC1V 2NX

In these Terms:

“MorteNoir”, “we”, “us”, and “our” means MorteNoir.
“You” and “your” means the customer or website user.
“Products” means the clothing, accessories, digital content, or other goods available through our website.
“Order” means a purchase placed through our website.

2. Use of our website

You agree to use our website only for lawful purposes.

You must not:

Use our website in a way that breaks any law or regulation
Interfere with the security, operation, or performance of the website
Attempt to access accounts, systems, or data without permission
Copy, scrape, reproduce, or exploit our website content without permission
Submit false, misleading, harmful, abusive, discriminatory, or spam content
Use our website for self-promotion, fraud, resale abuse, or unauthorised commercial activity

We may suspend or restrict access to our website if we believe these Terms have been breached.

3. Age and account use

By using our website or placing an order, you confirm that you are at least 18 years old or that you are using the website with permission from a parent or guardian.

If you create an account, you are responsible for keeping your login details secure. You must tell us immediately if you believe your account has been accessed without permission.

We are not responsible for losses caused by your failure to keep your account information secure, unless we have failed to meet our own legal obligations.

4. Product information

We try to make product descriptions, images, sizing information, colours, pricing, availability, and other product details as accurate as possible.

However:

Colours may appear slightly different depending on your device, screen settings, lighting, and image editing
Measurements may vary slightly due to garment type, fabric, washing, production method, or manual measurement
Product images may include styling items, props, models, or accessories that are not included unless clearly stated
Minor production differences may occur, especially for washed, dyed, printed, distressed, or made-to-order garments
Product availability, descriptions, images, and prices may be updated from time to time

Nothing in this section affects your legal rights if a product is faulty, not as described, or not fit for purpose.

5. Made-to-order production

MorteNoir is a made-to-order brand. This means many items are produced after your order is placed rather than mass-produced in bulk.

Made-to-order production helps us reduce waste, avoid unnecessary stock, and support slower, more intentional fashion.

Production time is separate from shipping time. Estimated production and delivery timeframes are shown on our website and/or at checkout where available.

Production and delivery estimates are not guaranteed unless we expressly state otherwise. Delays may happen due to production capacity, fulfilment partners, customs, weather, courier delays, incorrect address details, local holidays, or circumstances outside our reasonable control.

6. Standard, custom, and personalised products

Most MorteNoir products are standard catalogue products, even where they are made to order.

Some products may be custom, bespoke, made to your specific measurements, altered at your request, or clearly personalised. These products may have different cancellation and return rules, which will be explained where applicable.

A product is not automatically “personalised” just because it is made after you place an order. It will usually only be treated as custom or personalised if it is made to your individual specifications, altered for you, or clearly personalised in a way that makes it unsuitable for resale.

7. Pricing

Prices are shown on our website in the currency selected or displayed at checkout.

For UK customers, prices include VAT where applicable.

For international customers, prices may be shown in local currencies for convenience. Currency conversion rates may vary and may be handled by Shopify, payment providers, banks, or other third-party services.

We may change prices at any time, but price changes will not affect orders that have already been accepted.

If a product is listed with an obvious pricing error, we may cancel the order and refund you. If this happens, we will contact you.

8. Payment

Payment must be made in full at checkout unless another payment option is clearly offered.

We accept the payment methods shown at checkout, which may include Shopify Payments, Shop Pay, PayPal, Klarna, Apple Pay, Google Pay, card payments, and other available payment providers.

Payment providers may carry out fraud checks, identity checks, authorisation checks, or other security checks.

We do not directly store your full payment card details.

If your payment is declined, your order may not be processed.

9. Discount codes, promotions, and offers

From time to time, we may offer discount codes, promotions, free shipping, launch offers, subscriber discounts, or other offers.

Unless stated otherwise:

Discount codes cannot be exchanged for cash
Discount codes cannot be applied after an order has been placed
Only one discount code may be used per order
Discount codes may have expiry dates, minimum spend requirements, product exclusions, or location restrictions
We may withdraw, pause, amend, or refuse a promotion if we believe it is being misused
Promotions are subject to availability and may end at any time

If a refund is issued for an order purchased with a discount, the refund will usually reflect the amount actually paid after the discount was applied.

10. Placing an order

When you place an order, you are making an offer to buy the selected products.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not always mean the order has been accepted.

Your order is accepted when we confirm dispatch, begin fulfilment, or otherwise confirm acceptance of your order.

We may refuse, cancel, or refund an order where:

The product is unavailable
There is a pricing or product information error
Payment is declined or reversed
We suspect fraud, misuse, or unauthorised activity
Delivery is unavailable to your location
You have breached these Terms
We are unable to fulfil the order for reasons outside our reasonable control

If we cancel an order after payment has been taken, we will refund the amount paid.

11. Order changes and cancellations before dispatch

If you need to change or cancel an order, contact us as soon as possible at support@mortenoir.co.uk.

Because many MorteNoir products are made to order, we may begin production shortly after your order is placed.

We will try to help where possible, but we cannot guarantee that changes or cancellations can be made once an order has entered production, fulfilment, or dispatch.

This does not affect any cancellation rights you may have under applicable consumer law.

12. Delivery and shipping

Delivery options, shipping costs, estimated timeframes, available destinations, and tracking information are explained on our Shipping Information page and/or at checkout.

Production time and shipping time are separate.

Estimated delivery timeframes are not guarantees unless we expressly state otherwise.

You are responsible for providing accurate and complete delivery information. We are not responsible for delays or failed delivery caused by incorrect or incomplete address details provided by you.

If your parcel is returned to us because of an incorrect address, failed delivery, refusal to accept delivery, unpaid customs fees, or failure to collect, we may ask you to pay any reasonable re-shipping costs.

13. Delivery risk

For consumer orders, risk in the products usually passes to you when the products are delivered to you or to someone you have authorised to receive them.

If you arrange your own courier or delivery service that we did not offer or name as an option, risk may pass when the products are handed to that courier.

If your order is lost or damaged in transit before delivery, please contact us so we can investigate with the courier and help resolve the issue.

14. Customs, import duties, and taxes

International orders may be subject to customs duties, import taxes, handling fees, or local charges depending on your country.

These charges are set by local customs authorities and are usually the customer’s responsibility unless we clearly state otherwise at checkout.

You are responsible for checking whether any import rules, taxes, or restrictions apply in your country before ordering.

We are not responsible for delays caused by customs checks, unpaid customs charges, import restrictions, or local delivery requirements.

15. Your right to cancel

If you are a consumer buying online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exception applies.

If your order contains multiple items delivered separately, the cancellation period may run from the day after you receive the final item in that order.

To cancel, you must tell us clearly that you wish to cancel. You can contact us at support@mortenoir.co.uk.

If you cancel under your statutory cancellation rights, you must return the goods within 14 days after telling us you wish to cancel.

Unless the product is faulty, not as described, or we made an error, you are responsible for return shipping costs.

We may withhold your refund until we have received the returned goods or until you provide evidence that you have sent them back.

We may reduce the refund if the value of the goods has been reduced because you handled them more than necessary to check their nature, characteristics, fit, or function.

16. Exceptions to cancellation rights

Some products may not be eligible for cancellation or return unless faulty, not as described, or otherwise required by law.

This may include:

Products made to your specific measurements or individual specifications
Clearly personalised products
Sealed goods that are not suitable for return for health or hygiene reasons once unsealed
Underwear, swimwear, masks, or hygiene-sensitive items where applicable
Products that have been worn, washed, stained, damaged, altered, scented, or used beyond reasonable inspection
Products that are not returned in a condition suitable for resale, unless faulty

We will not use this section to remove rights that you legally have.

17. Returns

If you want to return an item, please contact us at support@mortenoir.co.uk before sending anything back.

If a return is approved, we will provide return instructions and the correct return address.

Returned items should be:

Unworn
Unwashed
Unaltered
Free from stains, odours, pet hair, makeup, deodorant marks, damage, or signs of wear
Returned with tags and original packaging where possible

Please do not send items back without contacting us first. Unauthorised returns may be delayed, refused, or returned to you where appropriate.

We recommend using a tracked delivery service for returns.

18. Refunds

Where a refund is due, we will usually refund you to your original payment method.

Refund timing may depend on your bank, payment provider, or checkout provider.

If you paid using a gift card, store credit, split payment, instalment payment, or third-party payment method, the refund may be processed according to that provider’s rules.

Original delivery charges may be refunded where required by law. Additional premium delivery costs above standard delivery may not always be refunded unless legally required.

19. Faulty, damaged, or incorrect products

We are responsible for supplying products that meet your legal rights, including products that are as described, of satisfactory quality, and fit for their intended purpose.

If your order arrives faulty, damaged, incorrect, or not as described, please contact us as soon as possible at support@mortenoir.co.uk.

Please include:

Your order number
A description of the issue
Clear photos where relevant
Photos of the packaging if the item arrived damaged

We may offer a repair, replacement, refund, partial refund, or another fair solution depending on the issue and your legal rights.

Asking you to contact us quickly helps us resolve the issue faster, but it does not remove any statutory rights you may have.

20. Sizing, fit, and care

Please check product descriptions, size guides, measurements, and care instructions before ordering.

You are responsible for choosing the correct size unless we have provided incorrect or misleading sizing information.

Garments may change slightly after washing, wearing, drying, or improper care. Please follow the care instructions provided with the product or shown on our website.

We are not responsible for damage caused by normal wear and tear, misuse, incorrect washing, incorrect drying, alteration, accidental damage, or failure to follow care instructions.

21. Product availability

Products are subject to availability.

We may limit quantities, pause products, remove products, change designs, update prices, or discontinue items at any time.

If a product becomes unavailable after you order, we will contact you and may offer a refund, replacement, alternative product, store credit, or another suitable solution.

22. Reviews and community content

MorteNoir may allow customers and community members to submit reviews, photos, outfit images, selfies, recent purchase images, captions, usernames, social handles, comments, and other content.

By submitting content to MorteNoir, you confirm that:

The content is yours or you have permission to submit it
The content is honest and not fake, misleading, copied, spam, or self-promotional
Everyone clearly visible in the content has agreed to be included
The content does not infringe anyone else’s rights
The content does not contain hate, discrimination, harassment, abuse, explicit sexual content, illegal content, or unrelated advertising
You give MorteNoir permission to review, moderate, publish, display, crop, resize, format, and use the content as explained at the point of submission and in our Community Post Policy

We may reject, edit for formatting, remove, or refuse to publish community content at our discretion.

If content was connected to a gifted product, discount, collaboration, payment, affiliate relationship, or other incentive, you must disclose this when submitting.

You may request removal of a community post by contacting us at support@mortenoir.co.uk.

23. Intellectual property

All content on our website belongs to MorteNoir or our licensors unless stated otherwise.

This includes:

Brand names
Logos
Product names
Product images
Designs
Graphics
Text
Website layout
Photography
Videos
Artwork
Icons
Marketing content
Product descriptions

You must not copy, reproduce, distribute, modify, sell, exploit, or use our intellectual property without our written permission.

You may use our website for personal, non-commercial shopping purposes only.

24. User-submitted content licence

If you submit content to MorteNoir, you grant us a non-exclusive, worldwide, royalty-free licence to use, display, reproduce, adapt, crop, resize, publish, and share that content for the purposes explained at the point of submission and in our policies.

This may include use on:

Our website
Community pages
Product pages
Social media
Email marketing
Advertising
Other MorteNoir brand channels

Where possible, we will respect the permissions you choose when submitting content.

You can contact us to request removal, but we may not be able to remove content that has already been shared, screenshotted, cached, reposted, printed, or stored by third parties outside our control.

25. Third-party links and services

Our website may include links to third-party websites, services, payment providers, social media platforms, delivery providers, review tools, or other external services.

We are not responsible for third-party websites, policies, content, security, or practices.

You should read the relevant third-party terms and privacy notices before using those services.

26. Privacy and data protection

Your privacy matters to us.

Our Privacy Policy explains how we collect, use, store, and share your personal information.

By using our website, placing an order, creating an account, signing up to marketing, or submitting content, you acknowledge that your personal information will be handled in line with our Privacy Policy.

27. Marketing communications

If you sign up to receive marketing from MorteNoir, we may send you emails about new drops, offers, community updates, brand content, sustainability updates, and related news.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

We may still send you non-marketing messages about your orders, account, customer service, returns, legal updates, or security matters.

28. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of your statutory rights
Any other liability that cannot be excluded or limited by law

We are not responsible for losses that were not reasonably foreseeable when you placed your order or began using our website.

We are not responsible for business losses, loss of profit, loss of revenue, loss of opportunity, or loss of goodwill if you use our products or website for commercial purposes.

Our total liability to you for any order will not exceed the amount you paid for the relevant products, except where the law does not allow us to limit liability.

29. Events outside our control

We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control.

This may include:

Courier delays
Customs delays
Weather disruption
Natural disasters
Strikes or industrial action
War, terrorism, civil unrest, or government restrictions
Supply chain disruption
Production partner delays
Internet, hosting, payment, or technology failures
Pandemics, epidemics, or public health restrictions

If an event outside our control affects your order, we will try to contact you and take reasonable steps to reduce the impact.

30. Changes to these Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a new “Last updated” date.

The Terms that apply to your order will usually be the Terms in place at the time you placed that order, unless a change is required by law or another valid reason applies.

31. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply.

32. No waiver

If we do not immediately enforce any part of these Terms, this does not mean we have waived our right to enforce it later.

33. Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also have mandatory rights under the laws of the country where you live, and nothing in these Terms removes those rights.

34. Contact us

If you have questions about these Terms, your order, returns, delivery, privacy, or community submissions, contact us at:

Email: support@mortenoir.co.uk