Shadowstitch Acid Wash Wide-Leg Sweatpants

Returns & Refunds — Made to Order

We know buying from an independent label can feel different — especially when you're not sure what "made to order" really means. This page is here to walk you through everything clearly, so you can shop with confidence.

Something not right? We've got you.

If your order arrives with a fault, a print issue, or isn't what you expected based on the product listing, please reach out to us within 14 days of receiving it:

📧 support@mortenoir.co.uk

Just include:

• Your order number
• A brief description of the issue
• Photos where relevant (this helps us resolve things faster)

We aim to respond to all requests within 14 working days and will always work with you to find a fair resolution — whether that's a replacement, a partial refund, or a full refund depending on the situation.

Can I cancel my order?

Yes — but only while your order is still in "Confirmed" status, before production begins. Once your item is in production, we're unable to cancel as materials have already been cut and allocated to your order.

If you need to cancel, contact us as soon as possible at support@mortenoir.co.uk and we'll check the status right away.

Returning an item

If a return is approved, we'll send you the correct return address and instructions. Please don't send anything back without confirming with us first — unconfirmed returns cannot be accepted.

Returned items must be:

• Unworn, unwashed, and in original condition
• Sent back within 14 days of receiving our approval

Please note that return shipping costs are the customer's responsibility. We recommend using a tracked service for your peace of mind.

What can't be returned?

A small number of items are non-returnable for hygiene or production reasons:

• Tights, underwear, swimwear, socks, and masks
• Items returned more than 14 days after delivery
• Items that have been worn, washed, stained, or altered
• Orders delayed due to incorrect address or contact details provided at checkout

Refunds

Once a refund is approved, we'll return the full amount to your original payment method in the currency you paid. Refunds are typically processed within 14 working days of approval.

Still unsure about something? Don't hesitate to reach out — we're a small team and we genuinely care about every order. We'd rather answer a question before you buy than have you feel uncertain after.

📧 support@mortenoir.co.uk

Every MorteNoir piece is made to order — just for you. That means your item is produced after you place your order, so please allow production time on top of your shipping estimate. We think it's worth the wait.

How It Works

These are estimates, not guarantees. Delays can occasionally occur due to customs, local holidays, or weather — all outside our control. We'll always keep you informed.

Shipping & Cost

We offer free international shipping on all orders via express air freight. No hidden fees at checkout.

Where We Ship

We currently ship to the following countries:

Algeria, Argentina, Australia, Austria, Bahrain, Belgium, Bermuda, Bulgaria, Canada, Chile, China, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia.

Order Tracking

Every order ships with a tracking number sent straight to your email the moment it leaves our hands.

A Note on Customs & Duties

International orders may be subject to import duties or taxes depending on your country. These charges are set by your local customs authority and are the customer's responsibility.

Still have questions? We're happy to help — contact us before you order.

We don’t make things for the sake of making things.

MorteNoir was built on refusal — refusal to overproduce, to compromise on quality, to treat clothing as disposable. Every decision we make is guided by three principles that go beyond aesthetics.

Empowerment

Fashion is not decoration. It is declaration.

At MorteNoir, empowerment means giving you the tools to express who you already are — not who the industry tells you to be. Every piece we design is an extension of identity, not a costume. Dark luxury, refined rebellion, built for those who have always known exactly who they are.

Quality

Quality is not a feature. It is a refusal.

A refusal to cut corners, chase trends, or produce pieces that fall apart after three washes. Every MorteNoir garment is made to last — in construction, in relevance, and in the statement it makes. We operate on a made-to-order model because we believe every piece should exist for a reason. Yours.

Sustainability & Responsibility

We only make what is needed. Nothing more.

Our made-to-order model eliminates overproduction at its root. We use eco-friendly and recycled materials in all packaging, non-hazardous biodegradable inks, and we are continuously developing more sustainable fabric options. Our goal is simple: build a brand that takes less from the planet and gives more to the people who wear it.

Darkness refined. Style redefined.