Ashen Sigil Sun Fade Zip Hoodie

Returns Policy

• Please reach out to us at support@mortenoir.co.uk within 7 days of receiving your order.
• Include in the email:
  • Your order number;
  • Photos, where relevant, of the issues.

What happens next?

• We aim to process all requests within 7 working days.
• If your return or refund request is approved, please contact our customer service team to obtain the correct return address and instructions. Returns sent without prior confirmation may not be accepted.
• MorteNoir will not accept unconfirmed returns.

Returned items

• All returned items should be unused, unworn, and unwashed. 
• MorteNoir does not accept worn, stained, damaged, or altered items. 
• We do not provide freight-to-collect (FTC) service for returning the package; the return shipping cost will be at your own expense.

Refund

• If your refund request is confirmed, MorteNoir will return the money to the account used to pay for the order in the currency it was initially bought in.

Can all items ordered from MorteNoir be returned?

Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:

• For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned.
  
• Deliberately damaged items;
• Items sent back for return more than 7 days from the date of receipt
  
• Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to MorteNoir, such as the recipient’s incorrect phone number or shipping address.

Can I cancel my order and receive a refund before it arrives?

• Orders can only be canceled and fully refunded while they are in the "In Review" status.
• Should you wish to cancel your order, please get in touch with MorteNoir’s customer service team at support@mortenoir.co.uk

Made for you. On its way to you.

MorteNoir operates a dual-fulfilment model to ensure the fastest, most cost-effective delivery for every order — wherever you are in the world.

Please note: All MorteNoir pieces are made-to-order. Production time is separate from shipping time and begins once your order is placed.

Shipping Methods

From our American facility: Dispatched via air freight for expedited delivery.

From China: Two options depending on your needs:

• Air Freight — faster delivery, higher cost
• Sea Freight — more economical, longer transit

Where We Ship

We ship internationally to the following countries — all with free shipping:

• Algeria
• Argentina
• Australia
• Austria
• Bahrain
• Belgium
• Bermuda
• Bulgaria
• Canada
• Chile
• China
• Colombia
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Egypt
• Estonia
• Finland
• France
• Germany
• Greece
• Hong Kong
• Hungary
• Indonesia
  

Don't see your country? Get in touch — we're always expanding our reach.

Estimated Delivery Timeframes

Shipping only — does not include production time

• Special Line: ~ 7-15 Business days.

These are estimates, not guarantees. Delivery times may be affected by local holidays, customs delays, weather, or incorrect address information.

Order Tracking

Every order ships with a tracking number. You'll receive it by email the moment your order leaves our hands.

Questions before you order? Contact us — we'd rather answer them now than after.

We don’t make things for the sake of making things.

MorteNoir was built on refusal — refusal to overproduce, to compromise on quality, to treat clothing as disposable. Every decision we make is guided by three principles that go beyond aesthetics.

Empowerment

Fashion is not decoration. It is declaration.

At MorteNoir, empowerment means giving you the tools to express who you already are — not who the industry tells you to be. Every piece we design is an extension of identity, not a costume. Dark luxury, refined rebellion, built for those who have always known exactly who they are.

Quality

Quality is not a feature. It is a refusal.

A refusal to cut corners, chase trends, or produce pieces that fall apart after three washes. Every MorteNoir garment is made to last — in construction, in relevance, and in the statement it makes. We operate on a made-to-order model because we believe every piece should exist for a reason. Yours.

Sustainability & Responsibility

We only make what is needed. Nothing more.

Our made-to-order model eliminates overproduction at its root. We use eco-friendly and recycled materials in all packaging, non-hazardous biodegradable inks, and we are continuously developing more sustainable fabric options. Our goal is simple: build a brand that takes less from the planet and gives more to the people who wear it.

Darkness refined. Style redefined.